Zsport - FAQ

1. How much do you charge for shipping?

We offer a variety of shipping options. The following are estimated delivery times and shipping costs.

These prices do not reflect international delivery charges. Please contact us for rates.

US Postal Service ($5.25) - delivery time varies*

UPS Ground Commercial ($7.50) – delivery time 5 to 7 business days**
UPS Ground Residential ($8.25) – delivery time 5 to 7 business days**
UPS 3 Day Select ($13.75) – garanteed delivery time in 3 business days**
UPS Second Day Air ($18.75) – garanteed delivery time in 2 business days**

UPS Next Day Air ($32.50) – garanteed delivery time in 1 business day**

*Delivery to every address in the United States with Priority Mail - including PO Boxes and Saturday delivery in 2 to 3 business days. This is the only service available for APO and FPO and non-continental usa addresses - delivery time varies from 4 to 10 business days.

** Please be advised UPS does not deliver on weekends, if you require a Saturday delivery, an extra cost may be incurred. Items on backorder are shipped upon arrival at no additional cost to you. Shipping fees are non refundable.

2. How can I track my order?

If you wish to track your package, please email us to acquire your tracking number that will be available the day after your order is placed. You will then be able to track your package via UPS official website @ ups.com or USPS official web site @ usps.com.

3. What about backorders?

If an item is backordered we will ship in-stock merchandise and ship backordered items as they become available. Backordered items from your order will be grouped and shipped together when it is reasonable to do so. Backordered items will be shipped via United States Postal Service. You will only be charged once for shipping. Additional items on backorder will be shipped at no charge. You will be notified if items that you have ordered are on backorder.

Unshipped back ordered products may be cancelled by calling 800-368-7478 or by contacting us at sales@shopzsport.com

4. What is Zsport's return policy?

We offer a 100% guarantee for all our products at Zsport. If you are not satisfied with your purchase, please return unworn merchandise with all tags attached within 30 days for an exchange or a refund. Credits or charges due will be issued to the original credit card. Returns for refund after 30 days will result in an online store credit. We ask that you allow ten (10) business days for your return/exchange to be processed.

5. What do I need to do to return products?

Enclosed in your order, you will find a return form. To return an item, fill out the form and enclose it with the products you are returning. Please specify if you would like an exchange or a credit to be issued. As always, shipping fees are non refundable. Send merchandise, including your return and exchange form, via a prepaid, insured, traceable method to ensure a safe and documented delivery to:

Zsport, Inc.
6800 Alamo Downs Pkwy
San Antonio, TX 78238
USA

6. Who is responsible for return shipping cost?

When returning merchandise, the customer is responsible for shipping cost. Your return will be processed and your credit card credited within ten business days. You should see a credit on your statement after two billing cycles. For an exchange, the customer is again responsible for shipping cost. If you request a replacement item of equal or lesser value, shipping will be at no cost to you. If you add to your order or request an upgraded shipping method, you are responsible for the cost of the additional items and shipping charges. If in error, we at Zsport have incorrectly sent you the wrong merchandise or you received damaged merchandise, please notify us immediately. We will reimburse you for the cost of returning the package to us, and we will not charge you for the shipping costs of replacement merchandise.

7. Can I use my credit card securely?

Yes, shopping at shopzsport.com is safe. We use PayPal. The security of your information is PayPal's core business and its top priority. PayPal automatically encrypts your confidential information in transit from your computer to theirs using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Before you even register or log in to our site, their server checks that you're using an approved browser - one that uses SSL 3.0 or higher.

Under the Fair Credit Billing Act, your bank or credit card company cannot hold you liable for more than $50 of unauthorized or fraudulent charges on a credit card. Your liability for unauthorized use of a debit card may be higher, but most debit card issuers voluntarily apply the $50 limit to their cards, as well. If your bank does hold you liable for any amount up to $50, Zsport will cover the liability imposed on you, up to $50. Zsport will cover this amount only if the unauthorized use of your credit card occurred at Zsport, as determined by your credit card company, and through no fault of your own. You must notify your card provider, in accordance with the agreement you have with the company, if unauthorized use of your credit or debit card does occur. Feel free to place your order by printing our order form and faxing or mailing it to us. You may need Adobe Acrobat Reader to view/print the order form. Download Adobe Acrobat Reader

Download Zsport order form in PDF

8. How do I pay?

We accept Visa, MasterCard, American Express and Discover online. You can also place an order by printing our order form and mailing it to us with a check or money order enclosed. Orders placed with personal checks require an additional two weeks to process. Please do not send cash.

9. Is my merchandise in stock?

Shopzsport.com site has real-time inventory, which means that you can see the availability of any color/size combination on each product's web page. Back ordered items are also shown in the order confirmation email.

10. When will my merchandise ship?

Zsport usually ships in stock items in one to two business days, excluding holidays.

11. What if I want to submit comments and suggestions?

You can send email to sales@shopzsport.com, or by contacting us on our toll free number @ 800-368-7478 during business hours, Monday through Friday 8:00am to 5:00pm central/standard time.

12. What about privacy?

Zsport is dedicated to protecting the privacy of our customers. Click on this link to access our privacy details.

Download Zsport Privacy Policy here

13. What are cookies?

Simply put, a cookie is a small piece of information that web sites use to remember information about users. Zsport uses two types of cookies to recognize our members. We use transient cookies to provide continuity from page to page. They do not contain any personally identifying information. Zsport uses persistent cookies to identify members.

14. Is it possible to change my membership profile?

Personal information can be updated to your discretion. As long as you have your password, these updates can be made whenever you like, however often you like.

15. Does Zsport accepts international orders?

We only accept orders that ship to the United States, Puerto Rico, US Virgin Islands, APOs and FPOs. and listed countries.

16. Does Zsport have a catalog?

In order to launch our products at the lowest prices, Zsport products are only featured online at www.shopzsport.com

17. What is my Shopper ID?

Your Shopper ID is the email address you registered with.

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Products authorized by the French Olympic Committee Medical Commission.

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